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She says she got in touch with us because she has been told conflicting information when she called the driving licence people, and she canвЂ™t find any info online. вЂњAnd what documentation would I need to bring to a licence centre?вЂќ

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вЂњIs it the case that I will have to be issued with a provisional licence as well as my existing full one? And will I have to resit the theory test and meet all the criteria for lessons and the like?вЂќ she asks.

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She wants to know how she can upgrade it for a full manual licence. вЂњI have a full driverвЂ™s licence вЂ“ one obtained in Ireland вЂ“ but itвЂ™s for automatic transmission cars only,вЂќ she writes. Gearing up for a switch from automatic to manualДЄ reader was in touch with a query about her driving licence. But hopefully his story will serve as a warning to other people considering buying products from the online retailing giant. There is not much Forde can do other than accept the refund, which is obviously tricky, given that the product came from Santa Claus. We are always looking to serve customers with the widest selection of products but have no announcements at this time as to when this particular product may be available in further locations.вЂќ вЂњFire Kids Edition is currently available in the UK, Germany and US. In response, the company sent us this statement. We contacted Amazon to try to find out why this particular service was not available in Ireland. Argos admitted its product description was misleading and changed it. On that occasion, the person bought the product from Argos specifically because he was told on the Argos site the Kindle Fire came with the unlimited childrenвЂ™s option as part of the package. We came across this problem with another reader before Christmas.

Is there anything that I can do, apart from obtain a refund, as Santa doesnвЂ™t do refunds?вЂќ вЂњI am really cross with Amazon as I feel that they have incorrectly sold me a product that doesnвЂ™t do what they advertise.

Pass the parcel: what to do with unwanted gifts.

Pricewatch reader queries: Gift voucher buyers beware.

вЂњI declined and the lady said, вЂJust to be clear, you are declining this offer of ВЈ10?вЂ™ like she was doing me a huge favour. He explained that this was a present from Santa вЂњand I couldnвЂ™t really send it back, even though its unique selling point was not applicable to me.вЂќДЄmazon then offered him what it said was a вЂњone-off payment, totally unheard of usually, of ВЈ10вЂќ on his Amazon account. I argued that the box does not state this or anywhere in the instructions or on the Amazon website.вЂќДЄmazon said it could give Forde a refund. вЂњThey said that this Fire for Kids Unlimited does not apply to Ireland.

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вЂњWe tried to download this Fire for Kids Unlimited but failed, so we contacted Amazon, from whom we purchased it,вЂќ he continues. вЂњThe reason Santa chose this tablet over all the others is because it comes with one year of Fire for Kids Unlimited, with access to thousands of popular apps, games, books and videos that are 100 per cent free. вЂњFor Christmas from Santa, my six-year old daughter received an Amazon Fire for Kids, which she loves,вЂќ Forde writes. Humbug,вЂќ starts the first Pricewatch complaint of the new year.

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